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n o w l e d g e Internet-based Online Training RETURN to Crucial Knowledge Home Page
Free Test Drive! You can take a free "test drive" that lasts about 16-minutes and aptly demonstrates the qualities of Crucial Knowledge's online courses. Simply click on the screen shot at the left and when the login screen displays, your username is "test" and your password is "drive." Have fun!
Crucial Knowledge continues to introduce internet based training courses specific to the aviation industry. The benefits of online training include:
To enroll in any of Crucial Knowledge's on line courses, contact Crucial Knowledge via email: gary@crucial-knowledge.info. A password and web site will be issued to each participant via email to allow access to the course via the Internet. Participants are expected to complete each course within 30 days of password issuance. Participants must have access to high-speed internet, and email capability. For more information about online training or classroom training in these areas, contact Crucial Knowledge at 301-412-5966.
ISO 9001 Quality System Overview -
$120
Become familiar with the history and current status of ISO 9000 around the globe. The ISO 9001:2008 standard’s requirements will be presented as well as the effects and benefits of ISO registration on your organization. Learn about the registration process and costs.
ISO 9001 Quality System
Implementation - $299
How will ISO 9001:2008 be implemented in your organization? Acquire the knowledge and techniques necessary for ISO registration of your organization through a proven step-by-step approach to implementation that can reduce the time and cost required to achieve registration. Learn how to select the right registrar and develop an understanding of third-party registration.
ISO 9001 Quality System Documentation - $299 This course contains interactive workshop exercises where documentation requirements are analyzed and applied to sample documents. Students review the pros and cons of a series of methods for structuring documented systems. Students participate in structured exercises to analyze, select, and apply the most effective format for each level of documentation using sample documents from registered companies. Students develop and apply criteria for evaluating the readability of documents. A series of specific implementation techniques are presented which can achieve major savings in the time and cost required to document an ISO 9001:2008 system for registration. View the course description by clicking HERE.
ISO 9001 Internal Quality Auditing-
$299
This interactive course uses structured exercises to analyze in detail the requirements of the ISO 9001:2008 standard relating to the internal audit program. Learn how to design an internal audit program that includes: program scope and schedule; auditor selection and training; audit resource allocation; and internal audit documentation and records. Participate in simulated internal audit exercises to: review the requirements of the standard; conduct an audit interview and examine related documents, work instructions, and records; and record your findings and prepare an audit report.
ISO 9001:2008 Transition Auditor Course - $390 This RAB/IATCA/IRCA course is designed for practicing auditors as well as organizations that want training on auditing to the new ISO 9001:2008 standard. Learn how to meet these new requirements while gaining valuable skills. The changes from the 2000 standard to the 2008 standard are considered significant. The principles upon which the revisions are based will require changes in audit practice among auditors. QMS auditors will need to understand the significance and impact of the revisions. Classroom training is also available for this course.
AS 9100 Aerospace Quality System Overview - $120 Become familiar with the history and current status of AS 9100 around the globe. The AS 9100 standard’s requirements will be presented as well as the effects and benefits of registration on your organization. Learn about the major differences between AS 9100 and ISO 9000, and the registration process and costs.
AS 9100 Aerospace Quality System Implementation - $299 This interactive aerospace oriented course begins by presenting a proven step-by-step approach for implementation that can reduce the time and cost required for registration. Learn the most important activities to be taken at the start of the project, such as selecting a registrar, determining the scope of registration and preparing an implementation plan. Gain information about documentation and internal auditing, and receive proven implementation tools. Analyze the intent of the applicable requirements using structured workshop exercises. A detailed strategy is presented for scheduling the documentation and installation of all changes and additions to your quality management system and the most effective use of your internal audit system.
AS 9100 Aerospace Quality System Documentation - $299 This aerospace oriented course contains interactive workshop exercises where documentation requirements are analyzed and applied to sample documents. Students review the pros and cons of a series of methods for structuring documented systems. Students participate in structured exercises to analyze, select, and apply the most effective format for each level of documentation using sample documents from registered companies. Students develop and apply criteria for evaluating the readability of documents. A series of specific implementation techniques are presented which can achieve major savings in the time and cost required to document an AS 9100 system for registration.
AS 9100 Aerospace Internal Auditing - $299 This interactive aerospace oriented course uses structured exercises to analyze in detail the requirements of the AS 9100 standard relating to the internal audit program. Learn how to design an internal audit program that includes: program scope and schedule; auditor selection and training; audit resource allocation; and internal audit documentation and records. Participate in simulated internal audit exercises to: review the requirements of the standard; conduct an audit interview and examine related documents, work instructions, and records; and record your findings and prepare an audit report. View the detailed course outline and examples of evaluated quizzes by clicking HERE.
ISO/TS 16949 Management Overview -
$120 Become familiar with the current status of ISO/TS 16949 standard by acquiring a basic understanding of the requirements. Gain an insight as to how registration may affect and benefit an organization and understand the registration process and costs. This course addresses the basic myths that generate much confusion and controversy about the standard. It follows a review of the standard's development, purpose, structure and supplements. Get the national and international update on the growth and acceptance of the standard. In addition, the registration process is presented to clarify an organization's long-term relationship with the registrar. The standard's requirements are explained and a short quiz is given at the conclusion of the course.
ISO/TS 16949 Internal Auditing - $299 This interactive course assists students, using structured exercises, to analyze in detail the requirements of the standard relating to the internal audit program. Students learn how to design an internal audit program that includes program scope and schedule, auditor selection and training, audit resource allocation, internal audit documentation and records, etc. Students participate in simulated internal audit exercises to: 1. Review the requirements of the standard. 2. Participate in simulated exercises where an auditor conducts an audit interview and examines related documents, work instructions and records. 3. Record their findings and prepare an audit report.
QS 9000 Quality System Overview -
$120
Key topics will include history and current status of QS 9000 around the globe, understanding the requirements of the QS 9000 standard, and how QS 9000 requirements go beyond the basic ISO 9000 standard. A description of the minimum quality system requirements that the Big Three auto manufacturers expect of their suppliers and the effects of QS 9000 registration on your company are also included.
QS 9000 Quality System Implementation -
$299
This interactive automotive oriented course begins by presenting a proven step-by-step approach for implementation that can reduce the time and cost required for registration. Learn the most important activities to be taken at the start of the project, such as selecting a registrar, determining the scope of registration and preparing an implementation plan. Gain information about documentation and internal auditing, and receive proven implementation tools. Analyze the intent of the applicable requirements using structured workshop exercises. A detailed strategy is presented for scheduling the documentation and installation of all changes and additions to your quality management system and the most effective use of your internal audit system.
QS 9000 Internal Quality Documentation - $299 This automotive oriented course contains interactive workshop exercises where documentation requirements are analyzed and applied to sample documents. Students review the pros and cons of a series of methods for structuring documented systems. Students participate in structured exercises to analyze, select, and apply the most effective format for each level of documentation using sample documents from registered companies. Students develop and apply criteria for evaluating the readability of documents. A series of specific implementation techniques are presented which can achieve major savings in the time and cost required to document a QS 9000 system for registration.
QS 9000 Internal Quality Auditing - $299 This interactive automotive oriented course uses structured exercises to analyze in detail the requirements of the QS 9000 standard relating to the internal audit program. Learn how to design an internal audit program that includes: program scope and schedule; auditor selection and training; audit resource allocation; and internal audit documentation and records. Participate in simulated internal audit exercises to: review the requirements of the standard; conduct an audit interview and examine related documents, work instructions, and records; and record your findings and prepare an audit report.
ISO 14001 Environmental Management System Overview - $120
This seminar provides information on ISO 14001, integrating ISO 14001 and ISO 9001:2008, and the benefits of implementing ISO 14001 in your organization. Meeting ISO 14001 auditing requirements and registering to ISO 14001 are also covered.
ISO 14001 Internal Auditing - $299 This interactive environmental course uses structured exercises to analyze in detail the requirements of the ISO 14001 standard relating to the internal audit program. Learn how to design an internal audit program that includes: program scope and schedule; auditor selection and training; audit resource allocation; and internal audit documentation and records. Participate in simulated internal audit exercises to: review the requirements of the standard; conduct an audit interview and examine related documents, work instructions, and records; and record your findings and prepare an audit report.
ISO 14001:2004 Transition Course -
$195
Following the newly issued version of ISO 14001:2004, IRCA has mandated that their certificated auditors must learn about the new version of ISO 14001 and the implications on your approach to auditing against it as part of individual continuing professional development (CPD) which will be reviewed at your annual renewal. This course meets that requirement.
This course is monitored by an EMS auditor.
After taking this eight (8) hour on-line course, the IRCA or RAB/QSA EMS auditors will receive a copy of the syllabus and a certificate for their CPD.
ISO 17025:2005 Internal Audit Course - $299 This interactive course assists students, using structured exercises, to analyze in detail the requirements of the ISO/IEC 17025:2005 standard relating to the internal audit program for testing and calibration labs. The ISO/IEC introduced the updated standard in May, 2005. Students learn how to design an internal audit program that includes program scope and schedule, auditor selection and training, audit resource allocation, internal audit documentation and records, etc. Students participate in simulated internal audit exercises to: 1. Review sections of a quality manual from a fictitious company. 2. Participate in simulated exercises where an auditor conducts an audit interview and examines related documents, work instructions and records. 3. Records their findings and prepares an audit report. View the course description by clicking HERE. View an online demonstration of this course by clicking HERE.
Introduction to Human Factors - $40
Designed to meet the FAA’s guidance for Human Factors Training, this course focuses on the history and evolution of Human Factors for aircraft maintenance and explains Boeing’s MEDA process, the Shell model, Heinrich’s Ratio (Iceberg) Model, James T. Reason’s “Swiss cheese” model, the chain of events, the domino theory, and The Dirty Dozen. The student will gain an understanding in how human factors impacts aviation maintenance and service personnel. A quiz and handout are included. Quiz results are emailed to your designated contact and may be printed and filed as proof to your FAA PMI that the training has been conducted. Online video presentation, 10 page student guide in .pdf format (with links to additional information sources), and a test of 25 questions (true/false and multiple choice). Time allotment: 1 hour.
Comprehensive Human Factors (Management) - $150This internet-based training course includes all of our human factors courses, plus additional emphasis on understanding organizational human factors, as well as resources and suggested activities to use within your organization. Overall time allotment is approximately four hours in duration for most individuals, and the "when and where" is entirely at your discretion, working from any internet-connected computer. The training includes quizzes and tests that are submitted, through the internet, to our Human Factors instructor, so the program includes human monitoring and student/teacher interaction. A certificate of completion is mailed from Crucial Knowledge. Upon completion of this course, your lead Human Factors Implementation Manager will be a well-trained Human Factors implementation focal, ready to manage and administer your facility's shop floor Human Factors training needs. Combine that experience with our on-line human factors courses for shop-floor level employees and you'll have your enterprise-wide Human Factors training up and running!
The Dirty Dozen of Human Factors
- $40
In 1993 Transport Canada hired Gordon Dupont as a special programs coordinator to develop a human factors workshop called “Human Performance in Maintenance Part 1 (HPIM).” From this program came identification of the “Dirty Dozen,” and formation of the Maintenance and Ramp Safety Society. These twelve factors are seen as the greatest contributors to human error in aircraft maintenance. It’s important to know the dirty dozen, know how to recognize their symptoms, and to know the “safety nets,” or ways to avoid or contain errors spawned by the dirty dozen. Quiz results are emailed to your designated contact and may be printed and filed as proof to your FAA PMI that the training has been conducted. Each of the Dirty Dozen is examined in detail, with examples and suggested techniques to mitigate the impact of each problem. Online video presentation, nine page student guide in .pdf format (with links to additional information sources), and a test of 25 questions (true/false and multiple choice). Time allotment: 1 hour.
Case Studies in Maintenance Human Factors - $60 Based on recent actual maintenance error events, each of these five vignettes are followed by essay questions, which are reviewed by the Crucial Knowledge staff and any comments are sent via email to the designated student recipient. Online video presentations, nine page student guide in .pdf format, and five essay questions. Time allotment: 1 hour.
Combating
Complacency -
$40 Identified as one of the Dirty Dozen
of Human Factors, complacency is a key problem in the aviation
maintenance industry. This online video presentation includes
detailed information on causes of, and methods to combat, both
individual and organizational complacency. Learn about complacency
caused by dependency, automation, physiological elements, habits and
other impacts. Study five elements important to recognizing and
mitigating organizational complacency.
Appropriate for repair station management, technicians, quality
managers, manufacturing production workers and anyone who may impact
facility safety. This course will introduce you to a general
review of complacency in everyday life and then tightens the focus to
examine how complacency finds a footing in aviation maintenance. Includes case studies and examples
based on both aviation maintenance and Fortune 500 companies.
Includes 10 page student guide in .pdf format, and a test of 25
questions (true/false and multiple choice). Time allotment: 1
hour.
Remember to Check the Latches
-
$10 The NTSB, The FAA and Transport Canada
continue to hammer out defenses against this ongoing problem.
Since 1992, there have been 15 engine fan cowl loss incidents involving
single aisle Airbus aircraft. Since 2001, there have been
33 fan cowl loss incidents involving Bombardier CL-600 aircraft, with
six incidents in 2007 alone.
This 15-minute video provides methods and techniques to help all
people remember the importance of assuring that the latches are closed.
Looks at current and ongoing rulemaking and FAA requirements, examines
causal factors, and explores multiple solutions, including voluntary
dual signoff procedures. Appropriate for repair station
management, technicians, quality managers, manufacturing production
workers and anyone who works around aircraft. This course is
general in nature, but looks specifically at the Airbus and Bombardier
CRJ aircraft of current regulatory scrutiny. Includes student guide in .pdf format,
and a test with "proof of training" and test results emailed to an
address of your choice. Time allotment: 15 minutes.
Owner Performed Maintenance - $40 This course looks at “who can do
what,” the advantages and disadvantages of owner performed maintenance,
logbook entries, and a description of the 32 items an owner can perform
as described in FAR Part 43 Appendix A. Includes information on
mechanics and airmen in supervisory roles. Online video presentation, 8 page
student guide in .pdf format, and a test of 20 questions (true/false and
multiple choice). Time allotment: 1 hour.
Professionalism & Integrity in the
Aviation Realm - $40 This course includes eight recent case
studies of ethics lapses on the part of people in the aviation
maintenance realm. It also examines the financial costs of ethics
violations and how most violations are discovered. Online video
presentation, 11 page student guide in .pdf format, and a test of 25
questions (true/false and multiple choice). Time allotment: 1 hour.
EWIS - Electrical Wiring
Interconnection Systems - $40 This one-hour online course is designed to meet the training recommendations for all eight target groups* laid out in FAA Advisory Circular AC 120-94 - Aircraft Electrical Wiring Interconnection Systems Training Program. In addition to a brief history of incidents and accidents attributed to wiring, the video covers inspection tools, methods and techniques; common flaws and problems; wire and connector types; best practices; safety; housekeeping; ESD; tool calibration; important data and tables; definitions of EWIS tasks; wire identification ; insulation qualities and damage limits; wire bundle installation practices; and typical damage and areas found. Includes a 9 page student guide in .pdf format (with links to the AC and other helpful information sources), and a test of 25 questions (true/false and multiple choice). Reporting to your designated focal includes student information, time-on-task tracking and exam score. *Target groups are: Personnel performing electrical wiring interconnection systems maintenance, personnel performing maintenance inspections on electrical wiring interconnection systems, personnel performing electrical/avionic engineering on in-service aircraft, personnel performing general maintenance/inspections not involving wire maintenance, personnel performing other engineering or planning work on in-service aircraft, other service staff with duties in proximity to electrical wiring interconnection systems, flight deck crew, and cabin crew.
Aircraft Tires
& Wheels - $40
This video looks at tire types, functionality, safety, inflation rules
for various climates, and FAA and manufacturers guidance. Tire
types; tire science including traction wave and the effects of
inflation, centrifugal force and speed on tire life; tire maintenance
safety; common tire wear and when to remove from service; and proper
inflation based on departure and destination climates. Online
video presentation, 5 page student guide in .pdf format (with links to
additional information sources), and a test of 25 questions (true/false
and multiple choice). Time allotment: 1 hour.
Torquing & Aviation Fasteners
- $40 This video is based on best practices,
Boeing's Standard BAC5009, and FAA Advisory Circular 43-13.
Included are several case study examples of accidents based on improper
torque, type of torque wrenches, formula for determining conversions and
use of wrenches with adapters and attachments, hardware designations and
specifications, safety wiring techniques, washers, and other hardware.
According to Boeing MEDA investigation reports, fasteners left undone or
improperly completed are the number one cause of maintenance related
incidents and accidents. Online video presentation, 5 page
student guide in .pdf format (with links to additional information
sources), and a test of 25 questions (true/false and multiple choice).
Time allotment: 1 hour.
Aviation Adhesives & Sealants
- $60 This video is based on best practices
and Boeing's Standard BAC5000, which requires that persons involved in
the mixing, applying and in-process and final inspection of sealant
shall be certified in accordance with BSS7604. Students learn
about sealant classes, application techniques, sealant types, mixing,
squeeze-out life, silicone and non-silicone sealants, film adhesives,
adhesive application tools, effects of temperature and humidity, sealant
storage, and safety. This course covers common sealants
types, levels of sealing, sealing methods, handling times, curing rates,
storage and validation requirements and sealant classes. Online
video presentation, 82 page student guide in .pdf format, and a test of
32 questions (true/false and multiple choice). Time allotment: 1
hour. |
