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Human Factors Courses

 

Human Factors for EASA and FAA 145 Repair Stations - Oklahoma City, Wichita

Comprehensive Online Human Factors for Managers & Supervisors

Introduction to Human Factors

Human Factors Management/Employee Package

The Dirty Dozen of Human Factors

    Combating Complacency

Case Studies in Maintenance Human Factors

Additional Resources

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How EASA and FAA Relate on the Human Factors Issue:

While the FAA is expected to eventually issue Human Factors requirements, the European Aviation Safety Agency already has Human Factors requirements.  U.S. Repair Stations should direct their attention to "Guidance material for the US / European Bilateral Aviation Safety Agreement (BASA) and Maintenance Implementation Procedures," also known as MIP-G.

The FAA and EASA have established the differences between EASA Part-145 and Title 14 of US Code of Regulations, Part 145 and these differences are listed in the Maintenance Implementation Procedures (MIP) as agreed between the FAA and EASA.  As a result a USA based FAA Certificated FAR Part 145 repair station when in compliance with EASA published maintenance special conditions may apply for the grant of an EASA Part-145 approval.

The MIP-G guidance on Human Factors  is brief: "HUMAN FACTORS (applicable from September 28th 2006): Procedures must be in place to detect and rectify maintenance errors that may endanger the safe operation of aircraft. Procedures must also address resources, human performance limitations and shift changeover and how personnel are trained to ensure an understanding of the application of human factors principles."

Find additional information and links at the bottom of this web page.

 

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Human Factors for EASA and FAA 145 Repair Stations


What: Crucial Knowledge is offering a one day course specific to Human Factors for EASA and FAA Regulatory Requirements for Repair Stations.  The material presented in class is primarily intended for supervisors, managers and repair station owners. This one-day seminar is an economical and crucial first step in meeting future (and as yet unstated) FAA Human Factors training requirements for Repair Stations, as well as existing EASA requirements

The half-day workshop includes:

  • How to comply with EASA and FAA regulatory requirements, including a review of applicable regulatory and guidance materials, as well as a strategy session for compliance through training.

  • An Introduction to Human Factors built around case studies.

  • The development of Maintenance Resource Management (MRM) from Crew Resource Management (CRM).

  • The SHEL Model as a means of explaining the interactive components involved in maintenance functions.

  • Analysis of the history of accidents, advances in technologies, procedures etc., and their impact on current trends in civil aviation.

  • Heinrich’s Ratio and the implications for truthfulness in reporting incidents as a means of avoiding major accidents.

  • Contributing Links in the Chain of Events, underscoring the importance of a systematic approach to Human Factors and the creation of safety nets.

  • The Reason Model’s explanation of the classification of unsafe acts.

  • An Overview of the Dirty Dozen of Human Factors.

  • In depth review of two identified human factors, Complacency and Situation Awareness . . . both subjects designed specifically for managers and supervisors.

Who: Mr. Gary Burch is training program manager for Crucial Knowledge.  He holds a B.S. in Journalism from the University of Kansas and was previously a Human Factors/Ergonomics analyst for The Boeing Company, where he also managed training projects and programs.  He also had responsibility for tracking and analysis of Boeing’s “Aging Fleet” program, prompted by the Aloha Airlines incident.  His work includes 13 years as the aviation training specialist for Butler County Community College, as well as several years as managing editor of engineering and technical publications.

When:  The Human Factors Class meets 8am to Noon.

Cost: $275, includes all necessary materials and Certificate of Completion.

Where:

Wichita, Thursday, July 15, 2010
Oklahoma City, Thursday, July 22, 2010

View the detailed course schedule by clicking HERE.

For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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Comprehensive On-Line Human Factors Course for Management & Supervisors - $150


What: This internet-based training course packages all four of our human factors courses -- Introduction to Human Factors, The Dirty Dozen, Combating Complacency and Case Studies -- for a total duration of approximately four hours for most individuals, and the time increments are entirely at the discretion of the student, working from any internet-connected computer.  The training includes quizzes and tests (including essay questions) that are submitted, through the internet, to our Human Factors instructor, so the program includes human monitoring and student/teacher interaction.  A certificate of completion is mailed from Crucial Knowledge.

Upon completion of this course, your lead Human Factors Implementation Manager will be a well-trained Human Factors implementation focal, ready to manage and administer your facility's shop floor Human Factors training needs.  Combine that experience with our on-line human factors course for shop-floor level employees and you'll have your enterprise-wide Human Factors training up and running!

When: At your convenience from any internet-connected computer.

Once enrolled, you will receive access and login information via email within 24-hours.

For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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Introduction to Human Factors - $40


Designed to meet the FAA’s requirement for Human Factors Training, this course focuses on the foundations of the Shell Model, the Reason Model and Contributing Links in the Chain of Events.  The student will gain an understanding in how human factors impacts aviation maintenance and service personnel.  Up-to-date with information fresh for 2010.  A quiz and handout are included.  Quiz results are emailed to your designated contact and may be printed and filed as proof to your FAA PMI that the training has been conducted.  Estimated training time: one hour.

Elements Include:

  • Overview of Boeing’s MEDA

  • Understanding of how Human Factors evolved into training for maintenance personnel

  • The SHEL Model as it relates to defining Human Factors

  • The Dirty Dozen

  • How maintenance plays a role in the chain of events leading up to an accident

  • The Reason Model helps students to focus on the way their decisions and actions may reduce or prevent maintenance errors.
     

A password and web site will be issued to each participant via email to allow access to the course via the Internet.  Participants are expected to complete each course within 30 days of password issuance. Students must have access to the internet, a high-speed (broadband) internet connection, email capability, and Macromedia/Adobe Flash.

Once enrolled, you will receive access and login information via email within 24-hours.
For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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The Dirty Dozen of Human Factors - $40


In 1993 Transport Canada hired Gordon Dupont as a special programs coordinator to develop a human factors workshop called “Human Performance in Maintenance Part 1 (HPIM).”  From this program came identification of the “Dirty Dozen,” and formation of the Maintenance and Ramp Safety Society.  These twelve factors are seen as the greatest contributors to human error in aircraft maintenance. It’s important to know the dirty dozen, know how to recognize their symptoms, and to know the “safety nets,” or ways to avoid or contain errors spawned by the dirty dozen.  Designed to meet the FAA’s guidance for Human Factors Training.  Produced in 2009.  A quiz and handout are included.  Quiz results are emailed to your designated contact and may be printed and filed as proof to your FAA PMI that the training has been conducted.  Estimated training time: one hour.

Once enrolled, you will receive access and login information via email within 24-hours.

For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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Case Studies in Maintenance Human Factors - $60


Based on recent actual maintenance error events, each of these five vignettes are followed by essay questions, which are reviewed by the Crucial Knowledge staff and any comments are sent via email to the designated student recipient.

Online video presentations, nine page student guide in .pdf format, and five essay questions.  Time allotment: 1 hour.

Once enrolled, you will receive access and login information via email within 24-hours.

For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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Combating Complacency - An Element of Human Factors - $40


Identified as one of the Dirty Dozen of Human Factors, complacency is a key problem in the aviation maintenance industry.  Appropriate for repair station management, technicians, quality managers, manufacturing production workers and anyone who may impact facility safety.  This 30 minute presentation will introduce you to a general review of complacency in everyday life and then tightens the focus to examine how complacency finds a footing in aviation maintenance.  The lesson also contains graphic footage and a retelling of Aloha Airlines Flight 243 to demonstrate the problem and results of complacency in aviation maintenance.  Cures for the Curse of Complacency are offered, as well as practical advice on guarding against this deadly human factor. Viewing length 40 minutes, 25 question quiz, 12 page student guide, total estimated training time: one hour.

Once enrolled, you will receive access and login information via email within 24-hours.

For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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Human Factors Management/Employee Package  - $459 for Seven People


This package combines the four one-hour courses -- Introduction to Human Factor,  The Dirty Dozen, Combating Complacency and Case Studies --  (a $180 value) for your lead Human Factors Implementation Manager, and also enrollment access for up to six shop floor employees in Human Factors Introduction and The Dirty Dozen internet-based courses (a $480 value), and you'll not only save your organization more than $200, but you'll have a staff well-trained in Human Factors specific to the aviation industry.  The intent is that your lead person would conduct a group meeting once all employees have completed the online training to discuss the course topics and relate them to their specific workplace.  Certificates for all seven employees are mailed from Crucial Knowledge.

You have more than six on the shop floor?  Add students at just $50 each under this package deal.

For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.

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Additional Human Factors Information and Links:

AC 145-10 (Adobe Acrobat .pdf) This is the circular for FAA guidance for creating an approved training manual for Part 145 Repair Stations.

Page 4 200 f. Background on Repair Station Training.  The FAA may include Human Factor requirements of other civil aviation authorities.

Page 9 (4) - c. Indoctrination (Initial and Recurrent Training) Human factors should be related to aviation maintenance and related safety issues. The FAA concurs with European Authorities on need for Human Factors training and suggests topics for training. Human factors is an essential part of a FAA approved training program.

Human Factors Training - compliance with the requirements of EASA. Regulation no. 2042/2003 Annex II, Part-145-A.30 and the regarding Acceptable Means of Compliance (Adobe Acrobat .pdf) (AMC) Annex II 145.A.30(e) paragraphs 6-10,, the European Aviation Safety Agency EASA prescribes that personnel involved in any maintenance, management and/or quality audits, must have an understanding of the application of human factors and human performance capabilities in addition to the necessary expertise related to the job.

EASA requires a binding assurance from organizations that the necessary knowledge has been transferred to those affected.  This initial training is to be completed by 28 September 2006.

Likewise, EASA requires the assurance that all appropriate personnel have received sufficient continuation training in each two year period to ensure that such staff have up-to-date knowledge of human factor issues (Continuation/Recurrent Training).

MIP-G Guidance (Adobe Acrobat .pdf)  This Guidance details how an FAA Certificated FAR Part 145 repair station primarily located in the USA and subject to the terms of the Bilateral Aviation Safety Agreement (BASA) and Maintenance Implementation Procedures (MIP) concluded between the USA and Europe, may qualify to be approved in accordance with European Commission Regulation (EC) No 2042/2003 Annex II, EASA Part-145.

AC 170-72 (Adobe Acrobat .pdf)  This FAA Advisory Circular (AC) presents guidelines for developing, implementing, reinforcing, and assessing Maintenance Resource Management (MRM - Human Factors) training programs for improving communication, effectiveness, and safety in maintenance operations.

CAA Human Factors & Aircraft Maintenance Handbook (Chapter 1) (Adobe Acrobat .pdf)  This document offers a 6 point plan for introducing a Maintenance Error Management Program into an organization. For managers and quality personnel there is an excellent section in this chapter for the development of Maintenance Error Management Systems (MEMS). The decision tree for determining the culpability of unsafe acts (p. 9) is excellent. Training for Error Management, Human Factors and Maintenance Resource Management (MRM) ( p. 15) describes the several forms training can take.

 

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2544 N. Fox Run Court
Wichita KS  67226  Phone: 301-412-5966
Email: gary@crucial-knowledge.info
 

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