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C r u c i a l
K n o w l e d g e
Human Factors Courses
Human Factors for EASA and FAA 145 Repair Stations
- Wichita
Online Human Factors for Managers &
Supervisors
Introduction to Human Factors (FAA Accepted)
Human Factors Management/Employee Package
The Dirty Dozen of Human Factors
Minimum Factors (The Weakest Link)
How EASA and FAA Relate on the Human Factors Issue: While the FAA is expected to eventually issue Human
Factors requirements, the European Aviation Safety Agency already has
Human Factors requirements. U.S. Repair Stations should direct
their attention to "Guidance material for the US / European Bilateral
Aviation Safety Agreement (BASA) and Maintenance Implementation
Procedures," also known as MIP-G. The FAA and EASA have established the differences
between EASA Part-145 and Title 14 of US Code of Regulations, Part 145
and these differences are listed in the Maintenance Implementation
Procedures (MIP) as agreed between the FAA and EASA. As a result a
USA based FAA Certificated FAR Part 145 repair station when in
compliance with EASA published maintenance special conditions may apply
for the grant of an EASA Part-145 approval. The MIP-G guidance on Human Factors is brief:
"HUMAN FACTORS (applicable from September 28th 2006): Procedures must be
in place to detect and rectify maintenance errors that may endanger the
safe operation of aircraft. Procedures must also address resources,
human performance limitations and shift changeover and how personnel are
trained to ensure an understanding of the application of human factors
principles." Find additional information and links at the bottom of this web
page.
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Human Factors for EASA and FAA 145 Repair Stations What: Crucial Knowledge is offering a one day course specific to Human Factors for EASA and FAA Regulatory Requirements for Repair Stations. The material presented in class is primarily intended for supervisors, managers and repair station owners. This one-day seminar is an economical and crucial first step in meeting future (and as yet unstated) FAA Human Factors training requirements for Repair Stations, as well as existing EASA requirements The one day workshop includes:
Who: Mr. Burt Gold, Quality Systems Management Specialist with experience in AS9100, AS9110 and ISO 9000 commercial and military applications. His 40 plus years of experience and expertise includes all aspects of quality control systems, manufacturing processes, and Total Quality Management. Burt has preformed human factors training courses for numerous organizations such as Honeywell, ITT, Triumph Group, Goodrich Aerospace, and AmSafe, as well as various small and medium sized FAA Part 145 Repair Stations. Alternate instructor is Mr. Terry Tolleson, training and documentation specialist for the aerospace industry. He has consulted with more than 125 Repair Stations in the past year and achieved a 100-percent FAA pass rate for the manuals he has managed. His experience also includes ten full quality management system manuals under AS9100 and two manuals under AS9110. When: The Human Factors Class meets 8am to 4pm. Cost: $375, includes all necessary materials. (This is a special price for the SAE/PAMA Conference only. Cost is normally $475) Where: View the detailed course schedule by clicking HERE. For more information or to enroll, call Gary Burch at 301-412-5966. On-Line Human Factors Course for Management & Supervisors
Upon completion of this course, your lead Human Factors Implementation Manager will be a well-trained Human Factors implementation focal, ready to manage and administer your facility's shop floor Human Factors training needs. Combine that experience with our on-line human factors course for shop-floor level employees and you'll have your enterprise-wide Human Factors training up and running! When: At your convenience from any internet-connected computer.
For more information or to enroll, call Gary Burch at 301-412-5966. Introduction to Human Factors (FAA
Course Number AFS-02/2006/004/1) - $20
One hour IA renewal credit. Designed to meet the FAA’s requirement for Human Factors Training, this course focuses on the foundations of the Shell Model, the Reason Model and Contributing Links in the Chain of Events. Using the Dryden Disaster as a case study, the student will gain an understanding in how human factors impacts aviation maintenance and service personnel. Elements Include:
A password and web site will be issued to each participant via email to allow access to the course via the Internet. Participants are expected to complete each course within 30 days of password issuance. In most cases, participants must have access to the internet using Microsoft Internet Explorer web browser (or equivalent), a broadband internet connection, email capability, and Macromedia/Adobe Flash. Cost: $20 per person (Call for group discounts - available for six or more).
For more information or to enroll, call Gary Burch at 301-412-5966.
Human Factors Management/Employee
Package - $359
Combine the 8-hour on-line Human Factors Course (a $299 value) for your lead Human Factors Implementation Manager, and enrollment access for up to eight shop floor employees in the FAA-accepted Human Factors internet-based course (IA Renewal credit, 1 hour, FAA Course Number AFS-02/2006/004/1), (a $160 value), and you'll not only save your organization $100, but you'll have a staff well-trained in Human Factors specific to the aviation industry. Both courses are described above.The Dirty Dozen of Human Factors
- $20
The Dirty Dozen of Human Factors is one half hour IA renewal credit.. The Dirty Dozen are the twelve identifiable human factors that are prevalent in the chain of events that may lead to an accident. The factors are characterized as being "too much" or "not enough," and the factors are pressure, stress, norms, fatigue, distraction, complacency, communication, resources, assertiveness, awareness, teamwork and knowledge.
Situational Awareness - An Element of Human Factors
- $20 Identified as one of the Dirty Dozen
of Human Factors, Situational Awareness (SA) is at the core of making
good decisions in the workplace. This Situational Awareness training is
intended for managers, supervisors, engineers, and quality control
personnel involved in designing processes and/or training in the
maintenance environment. Situational Awareness reviews cognitive
theory associated with situational awareness, the complexities of mental
models, and the impact of memory processes and other dynamics within the
work environment. Viewing length 25 minutes, 15 question quiz, 4 page
student guide. Total estimated training time: 1 hour.
The Curse of Complacency - An Element of Human Factors
- $20 Identified as one of the Dirty Dozen
of Human Factors, complacency is a key problem in the aviation
maintenance industry. Appropriate for repair station management,
technicians, quality managers, manufacturing production workers and
anyone who may impact facility safety. This 30 minute presentation
will introduce you to a general review of complacency in everyday life
and then tightens the focus to examine how complacency finds a footing
in aviation maintenance. The lesson also contains graphic footage
and a retelling of Aloha Airlines Flight 243 to demonstrate the problem
and results of complacency in aviation maintenance. Cures for the
Curse of Complacency are offered, as well as practical advice on
guarding against this deadly human factor. Viewing length 30 minutes, 10
question quiz, 4 page student guide, total estimated training time 50
minutes. Minimum Factors - The Weakest Link -
An Element of Human Factors
- $20 No chain is
stronger than its weakest link, and no business is more effective than
its least efficient business unit. Minimum Factors training helps
your organization identify weak links in business processes and
practice. By identifying minimum factors in an organization, weak
links are reinforced and improved to increase the overall effectiveness
of the organization. (Length 15 minutes) |
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Additional Human Factors Information and Links: AC 145-10 (Adobe Acrobat .pdf) This is the circular for FAA guidance for creating an approved training manual for Part 145 Repair Stations. Page 4 200 f. Background on Repair Station Training. The FAA may include Human Factor requirements of other civil aviation authorities. Page 9 (4) - c. Indoctrination (Initial and Recurrent Training) Human factors should be related to aviation maintenance and related safety issues. The FAA concurs with European Authorities on need for Human Factors training and suggests topics for training. Human factors is an essential part of a FAA approved training program.
Human Factors Training - compliance with the requirements of EASA. Regulation
no. 2042/2003 Annex II, Part-145-A.30 and the regarding
Acceptable Means of Compliance (Adobe Acrobat .pdf) (AMC) Annex II
145.A.30(e) paragraphs 6-10,, the European Aviation Safety Agency
EASA
prescribes that personnel involved in any maintenance, management and/or quality
audits, must have an understanding of the application of human factors and human
performance capabilities in addition to the necessary expertise related to the
job. MIP-G Guidance (Adobe Acrobat .pdf) This Guidance details how an FAA Certificated FAR Part 145 repair station primarily located in the USA and subject to the terms of the Bilateral Aviation Safety Agreement (BASA) and Maintenance Implementation Procedures (MIP) concluded between the USA and Europe, may qualify to be approved in accordance with European Commission Regulation (EC) No 2042/2003 Annex II, EASA Part-145. AC 170-72 (Adobe Acrobat .pdf) This FAA Advisory Circular (AC) presents guidelines for developing, implementing, reinforcing, and assessing Maintenance Resource Management (MRM - Human Factors) training programs for improving communication, effectiveness, and safety in maintenance operations.
CAA Human Factors & Aircraft Maintenance Handbook (Chapter 1) (Adobe Acrobat .pdf) This document offers a 6 point plan for introducing a Maintenance Error Management Program into an organization. For managers and quality personnel there is an excellent section in this chapter for the development of Maintenance Error Management Systems (MEMS). The decision tree for determining the culpability of unsafe acts (p. 9) is excellent. Training for Error Management, Human Factors and Maintenance Resource Management (MRM) ( p. 15) describes the several forms training can take. C r u c i a l K n o w l e d g e 2544 N. Fox Run Court Wichita KS 67226 Phone: 301-412-5966 Email: gary@crucial-knowledge.info
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What:
This internet-based training course, "Human Factors for Aviation Repair
Stations," is approximately 8 hours in duration for most individuals,
and the time increments are entirely at the discretion of the student,
working from any internet-connected computer. The training
includes quizzes and tests that are submitted, through the internet, to
our Human Factors instructor, so the program includes human monitoring
and student/teacher interaction. A certificate of completion is
mailed from Crucial Knowledge.