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C r u c i a l
K n o w l e d g e
Human Factors Courses
Human Factors for EASA and FAA 145 Repair Stations
- Oklahoma City, Wichita
Comprehensive Online Human Factors for
Managers & Supervisors
Human Factors Management/Employee Package
The Dirty Dozen of Human Factors
How EASA and FAA Relate on the Human Factors Issue: While the FAA is expected to eventually issue Human
Factors requirements, the European Aviation Safety Agency already has
Human Factors requirements. U.S. Repair Stations should direct
their attention to "Guidance material for the US / European Bilateral
Aviation Safety Agreement (BASA) and Maintenance Implementation
Procedures," also known as MIP-G. The FAA and EASA have established the differences
between EASA Part-145 and Title 14 of US Code of Regulations, Part 145
and these differences are listed in the Maintenance Implementation
Procedures (MIP) as agreed between the FAA and EASA. As a result a
USA based FAA Certificated FAR Part 145 repair station when in
compliance with EASA published maintenance special conditions may apply
for the grant of an EASA Part-145 approval. The MIP-G guidance on Human Factors is brief:
"HUMAN FACTORS (applicable from September 28th 2006): Procedures must be
in place to detect and rectify maintenance errors that may endanger the
safe operation of aircraft. Procedures must also address resources,
human performance limitations and shift changeover and how personnel are
trained to ensure an understanding of the application of human factors
principles." Find additional information and links at the bottom of this web
page.
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Human Factors for EASA and FAA 145 Repair Stations What: Crucial Knowledge is offering a one day course specific to Human Factors for EASA and FAA Regulatory Requirements for Repair Stations. The material presented in class is primarily intended for supervisors, managers and repair station owners. This one-day seminar is an economical and crucial first step in meeting future (and as yet unstated) FAA Human Factors training requirements for Repair Stations, as well as existing EASA requirements The half-day workshop includes:
Who: Mr. Gary Burch is training program manager for Crucial Knowledge. He holds a B.S. in Journalism from the University of Kansas and was previously a Human Factors/Ergonomics analyst for The Boeing Company, where he also managed training projects and programs. He also had responsibility for tracking and analysis of Boeing’s “Aging Fleet” program, prompted by the Aloha Airlines incident. His work includes 13 years as the aviation training specialist for Butler County Community College, as well as several years as managing editor of engineering and technical publications. When: The Human Factors Class meets 8am to Noon. Cost: $275, includes all necessary materials and Certificate of Completion. Where: View the detailed course schedule by clicking HERE. For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966. Comprehensive On-Line Human Factors Course for Management & Supervisors - $150
Upon completion of this course, your lead Human Factors Implementation Manager will be a well-trained Human Factors implementation focal, ready to manage and administer your facility's shop floor Human Factors training needs. Combine that experience with our on-line human factors course for shop-floor level employees and you'll have your enterprise-wide Human Factors training up and running! When: At your convenience from any internet-connected computer.
For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966. Introduction to Human Factors - $40
Designed to meet the FAA’s requirement for Human Factors Training, this course focuses on the foundations of the Shell Model, the Reason Model and Contributing Links in the Chain of Events. The student will gain an understanding in how human factors impacts aviation maintenance and service personnel. Up-to-date with information fresh for 2010. A quiz and handout are included. Quiz results are emailed to your designated contact and may be printed and filed as proof to your FAA PMI that the training has been conducted. Estimated training time: one hour. Elements Include:
A password and web site will be issued to each participant via email to allow access to the course via the Internet. Participants are expected to complete each course within 30 days of password issuance. Students must have access to the internet, a high-speed (broadband) internet connection, email capability, and Macromedia/Adobe Flash. For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.The Dirty Dozen of Human Factors - $40 In 1993 Transport Canada hired Gordon Dupont as a special programs coordinator to develop a human factors workshop called “Human Performance in Maintenance Part 1 (HPIM).” From this program came identification of the “Dirty Dozen,” and formation of the Maintenance and Ramp Safety Society. These twelve factors are seen as the greatest contributors to human error in aircraft maintenance. It’s important to know the dirty dozen, know how to recognize their symptoms, and to know the “safety nets,” or ways to avoid or contain errors spawned by the dirty dozen. Designed to meet the FAA’s guidance for Human Factors Training. Produced in 2009. A quiz and handout are included. Quiz results are emailed to your designated contact and may be printed and filed as proof to your FAA PMI that the training has been conducted. Estimated training time: one hour. For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.
Case Studies in Maintenance Human Factors - $60 Based on recent actual maintenance error events, each of these five vignettes are followed by essay questions, which are reviewed by the Crucial Knowledge staff and any comments are sent via email to the designated student recipient. Online video presentations, nine page student guide in .pdf format, and five essay questions. Time allotment: 1 hour. For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966.
Combating Complacency - An Element of Human Factors
- $40 Identified as one of the Dirty Dozen
of Human Factors, complacency is a key problem in the aviation
maintenance industry. Appropriate for repair station management,
technicians, quality managers, manufacturing production workers and
anyone who may impact facility safety. This 30 minute presentation
will introduce you to a general review of complacency in everyday life
and then tightens the focus to examine how complacency finds a footing
in aviation maintenance. The lesson also contains graphic footage
and a retelling of Aloha Airlines Flight 243 to demonstrate the problem
and results of complacency in aviation maintenance. Cures for the
Curse of Complacency are offered, as well as practical advice on
guarding against this deadly human factor. Viewing length 40 minutes, 25
question quiz, 12 page student guide, total estimated training time: one
hour.
Human Factors Management/Employee Package
- $459 for Seven People
This package combines the four one-hour courses -- Introduction to Human Factor, The Dirty Dozen, Combating Complacency and Case Studies -- (a $180 value) for your lead Human Factors Implementation Manager, and also enrollment access for up to six shop floor employees in Human Factors Introduction and The Dirty Dozen internet-based courses (a $480 value), and you'll not only save your organization more than $200, but you'll have a staff well-trained in Human Factors specific to the aviation industry. The intent is that your lead person would conduct a group meeting once all employees have completed the online training to discuss the course topics and relate them to their specific workplace. Certificates for all seven employees are mailed from Crucial Knowledge. You have more than six on the shop floor? Add students at just $50 each under this package deal. For more information or to enroll using other payment methods, call Gary Burch at 301-412-5966. |
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Additional Human Factors Information and Links: AC 145-10 (Adobe Acrobat .pdf) This is the circular for FAA guidance for creating an approved training manual for Part 145 Repair Stations. Page 4 200 f. Background on Repair Station Training. The FAA may include Human Factor requirements of other civil aviation authorities. Page 9 (4) - c. Indoctrination (Initial and Recurrent Training) Human factors should be related to aviation maintenance and related safety issues. The FAA concurs with European Authorities on need for Human Factors training and suggests topics for training. Human factors is an essential part of a FAA approved training program.
Human Factors Training - compliance with the requirements of EASA. Regulation
no. 2042/2003 Annex II, Part-145-A.30 and the regarding
Acceptable Means of Compliance (Adobe Acrobat .pdf) (AMC) Annex II
145.A.30(e) paragraphs 6-10,, the European Aviation Safety Agency
EASA
prescribes that personnel involved in any maintenance, management and/or quality
audits, must have an understanding of the application of human factors and human
performance capabilities in addition to the necessary expertise related to the
job. MIP-G Guidance (Adobe Acrobat .pdf) This Guidance details how an FAA Certificated FAR Part 145 repair station primarily located in the USA and subject to the terms of the Bilateral Aviation Safety Agreement (BASA) and Maintenance Implementation Procedures (MIP) concluded between the USA and Europe, may qualify to be approved in accordance with European Commission Regulation (EC) No 2042/2003 Annex II, EASA Part-145. AC 170-72 (Adobe Acrobat .pdf) This FAA Advisory Circular (AC) presents guidelines for developing, implementing, reinforcing, and assessing Maintenance Resource Management (MRM - Human Factors) training programs for improving communication, effectiveness, and safety in maintenance operations.
CAA Human Factors & Aircraft Maintenance Handbook (Chapter 1) (Adobe Acrobat .pdf) This document offers a 6 point plan for introducing a Maintenance Error Management Program into an organization. For managers and quality personnel there is an excellent section in this chapter for the development of Maintenance Error Management Systems (MEMS). The decision tree for determining the culpability of unsafe acts (p. 9) is excellent. Training for Error Management, Human Factors and Maintenance Resource Management (MRM) ( p. 15) describes the several forms training can take. C r u c i a l K n o w l e d g e 2544 N. Fox Run Court Wichita KS 67226 Phone: 301-412-5966 Email: gary@crucial-knowledge.info
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What:
This internet-based training course packages all four of our human
factors courses -- Introduction to Human Factors, The Dirty Dozen,
Combating Complacency and Case Studies -- for a total duration of approximately
four hours for most
individuals, and the time increments are entirely at the discretion of
the student, working from any internet-connected computer. The
training includes quizzes and tests (including essay questions) that are
submitted, through the internet, to our Human Factors instructor, so the
program includes human monitoring and student/teacher interaction.
A certificate of completion is mailed from Crucial Knowledge.