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Human Factors Courses

 

Human Factors for EASA and FAA 145 Repair Stations - Wichita

Online Human Factors for Managers & Supervisors

Introduction to Human Factors (FAA Accepted)

Human Factors Management/Employee Package

The Dirty Dozen of Human Factors

  Situational Awareness

  The Curse of Complacency

Minimum Factors (The Weakest Link)

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How EASA and FAA Relate on the Human Factors Issue:

While the FAA is expected to eventually issue Human Factors requirements, the European Aviation Safety Agency already has Human Factors requirements.  U.S. Repair Stations should direct their attention to "Guidance material for the US / European Bilateral Aviation Safety Agreement (BASA) and Maintenance Implementation Procedures," also known as MIP-G.

The FAA and EASA have established the differences between EASA Part-145 and Title 14 of US Code of Regulations, Part 145 and these differences are listed in the Maintenance Implementation Procedures (MIP) as agreed between the FAA and EASA.  As a result a USA based FAA Certificated FAR Part 145 repair station when in compliance with EASA published maintenance special conditions may apply for the grant of an EASA Part-145 approval.

The MIP-G guidance on Human Factors  is brief: "HUMAN FACTORS (applicable from September 28th 2006): Procedures must be in place to detect and rectify maintenance errors that may endanger the safe operation of aircraft. Procedures must also address resources, human performance limitations and shift changeover and how personnel are trained to ensure an understanding of the application of human factors principles."

Find additional information and links at the bottom of this web page.

 

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Human Factors for EASA and FAA 145 Repair Stations


What: Crucial Knowledge is offering a one day course specific to Human Factors for EASA and FAA Regulatory Requirements for Repair Stations.  The material presented in class is primarily intended for supervisors, managers and repair station owners. This one-day seminar is an economical and crucial first step in meeting future (and as yet unstated) FAA Human Factors training requirements for Repair Stations, as well as existing EASA requirements

The one day workshop includes:

  • How to comply with EASA and FAA regulatory requirements, including a review of applicable regulatory and guidance materials, as well as a strategy session for compliance through training.

  • An Introduction to Human Factors built around a case study of the Dryden Accident in Canada. This watershed accident is used as a basis for analyzing the components of maintenance based human factors.

  • The development of Maintenance Resource Management (MRM) from Crew Resource Management (CRM).

  • The SHELL Model as a means of explaining the interactive components involved in maintenance functions.

  • Analysis of the history of accidents, advances in technologies, procedures etc., and their impact on current trends in civil aviation.

  • Heinrich’s Ratio and the implications for truthfulness in reporting incidents as a means of avoiding major accidents.

  • Contributing Links in the Chain of Events, underscoring the importance of a systematic approach to Human Factors and the creation of safety nets.

  • The Reason Model’s explanation of the classification of unsafe acts, and the application of this classification in the Dryden Case Study.

  • An Overview of the Dirty Dozen of Human Factors.

  • In depth review of two identified human factors, Complacency and Situation Awareness . . . both subjects designed specifically for managers and supervisors.

Who: Mr. Burt Gold, Quality Systems Management Specialist with experience in AS9100, AS9110 and ISO 9000 commercial and military applications. His 40 plus years of experience and expertise includes all aspects of quality control systems, manufacturing processes, and Total Quality Management.  Burt has preformed human factors training courses for numerous organizations such as Honeywell, ITT, Triumph Group, Goodrich Aerospace, and AmSafe, as well as various small and medium sized FAA Part 145 Repair Stations.  Alternate instructor is Mr. Terry Tolleson, training and documentation specialist for the aerospace industry.  He has consulted with more than 125 Repair Stations in the past year and achieved a 100-percent FAA pass rate for the manuals he has managed.  His experience also includes ten full quality management system manuals under AS9100 and two manuals under AS9110.

When:  The Human Factors Class meets 8am to 4pm.

Cost: $375, includes all necessary materials. (This is a special price for the SAE/PAMA Conference only.  Cost is normally $475)

Where:

Wichita, Monday, August 18, 2008 (Dovetails with the SAE/PAMA Conference)
Wichita, Friday, August 22, 2008 (Dovetails with the SAE/PAMA Conference)

View the detailed course schedule by clicking HERE.

For more information or to enroll, call Gary Burch at 301-412-5966.

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On-Line Human Factors Course for Management & Supervisors


What: This internet-based training course, "Human Factors for Aviation Repair Stations," is approximately 8 hours in duration for most individuals, and the time increments are entirely at the discretion of the student, working from any internet-connected computer.  The training includes quizzes and tests that are submitted, through the internet, to our Human Factors instructor, so the program includes human monitoring and student/teacher interaction.  A certificate of completion is mailed from Crucial Knowledge.

Upon completion of this course, your lead Human Factors Implementation Manager will be a well-trained Human Factors implementation focal, ready to manage and administer your facility's shop floor Human Factors training needs.  Combine that experience with our on-line human factors course for shop-floor level employees and you'll have your enterprise-wide Human Factors training up and running!

When: At your convenience from any internet-connected computer.

Cost: $299

For more information or to enroll, call Gary Burch at 301-412-5966.

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Introduction to Human Factors (FAA Course Number AFS-02/2006/004/1) - $20


One hour IA renewal credit.  Designed to meet the FAA’s requirement for Human Factors Training, this course focuses on the foundations of the Shell Model, the Reason Model and Contributing Links in the Chain of Events.  Using the Dryden Disaster as a case study, the student will gain an understanding in how human factors impacts aviation maintenance and service personnel.

Elements Include:

  • Overview of Boeing’s MEDA

  • Understanding of how Human Factors evolved into training for maintenance personnel

  • The Shell Model as it relates to defining Human Factors

  • The Dryden Case Study

  • How maintenance plays a role in the chain of events leading up to an accident

  • The Reason Model helps students to focus on the way their decisions and actions may reduce or prevent maintenance errors.
     

A password and web site will be issued to each participant via email to allow access to the course via the Internet.  Participants are expected to complete each course within 30 days of password issuance. In most cases, participants must have access to the internet using Microsoft Internet Explorer web browser (or equivalent), a broadband internet connection, email capability, and Macromedia/Adobe Flash.

Cost: $20 per person (Call for group discounts - available for six or more).

For more information or to enroll, call Gary Burch at 301-412-5966.

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Human Factors Management/Employee Package  - $359


Combine the 8-hour on-line Human Factors Course (a $299 value) for your lead Human Factors Implementation Manager, and enrollment access for up to eight shop floor employees in the FAA-accepted Human Factors internet-based course (IA Renewal credit, 1 hour, FAA Course Number AFS-02/2006/004/1), (a $160 value), and you'll not only save your organization $100, but you'll have a staff well-trained in Human Factors specific to the aviation industry.  Both courses are described above.

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The Dirty Dozen of Human Factors - $20


The Dirty Dozen of Human Factors is one half hour IA renewal credit.. The Dirty Dozen are the twelve identifiable human factors that are prevalent in the chain of events that may lead to an accident.  The factors are characterized as being "too much" or "not enough," and the factors are pressure, stress, norms, fatigue, distraction, complacency, communication, resources, assertiveness, awareness, teamwork and knowledge.

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Situational Awareness - An Element of Human Factors - $20


Identified as one of the Dirty Dozen of Human Factors, Situational Awareness (SA) is at the core of making good decisions in the workplace. This Situational Awareness training is intended for managers, supervisors, engineers, and quality control personnel involved in designing processes and/or training in the maintenance environment.  Situational Awareness reviews cognitive theory associated with situational awareness, the complexities of mental models, and the impact of memory processes and other dynamics within the work environment. Viewing length 25 minutes, 15 question quiz, 4 page student guide.  Total estimated training time: 1 hour. 

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The Curse of Complacency - An Element of Human Factors - $20


Identified as one of the Dirty Dozen of Human Factors, complacency is a key problem in the aviation maintenance industry.  Appropriate for repair station management, technicians, quality managers, manufacturing production workers and anyone who may impact facility safety.  This 30 minute presentation will introduce you to a general review of complacency in everyday life and then tightens the focus to examine how complacency finds a footing in aviation maintenance.  The lesson also contains graphic footage and a retelling of Aloha Airlines Flight 243 to demonstrate the problem and results of complacency in aviation maintenance.  Cures for the Curse of Complacency are offered, as well as practical advice on guarding against this deadly human factor. Viewing length 30 minutes, 10 question quiz, 4 page student guide, total estimated training time 50 minutes.

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Minimum Factors - The Weakest Link - An Element of Human Factors - $20


No chain is stronger than its weakest link, and no business is more effective than its least efficient business unit.  Minimum Factors training helps your organization identify weak links in business processes and practice.  By identifying minimum factors in an organization, weak links are reinforced and improved to increase the overall effectiveness of the organization. (Length 15 minutes)

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Additional Human Factors Information and Links:

AC 145-10 (Adobe Acrobat .pdf) This is the circular for FAA guidance for creating an approved training manual for Part 145 Repair Stations.

Page 4 200 f. Background on Repair Station Training.  The FAA may include Human Factor requirements of other civil aviation authorities.

Page 9 (4) - c. Indoctrination (Initial and Recurrent Training) Human factors should be related to aviation maintenance and related safety issues. The FAA concurs with European Authorities on need for Human Factors training and suggests topics for training. Human factors is an essential part of a FAA approved training program.

Human Factors Training - compliance with the requirements of EASA. Regulation no. 2042/2003 Annex II, Part-145-A.30 and the regarding Acceptable Means of Compliance (Adobe Acrobat .pdf) (AMC) Annex II 145.A.30(e) paragraphs 6-10,, the European Aviation Safety Agency EASA prescribes that personnel involved in any maintenance, management and/or quality audits, must have an understanding of the application of human factors and human performance capabilities in addition to the necessary expertise related to the job.

EASA requires a binding assurance from organizations that the necessary knowledge has been transferred to those affected.  This initial training is to be completed by 28 September 2006.

Likewise, EASA requires the assurance that all appropriate personnel have received sufficient continuation training in each two year period to ensure that such staff have up-to-date knowledge of human factor issues (Continuation/Recurrent Training).

MIP-G Guidance (Adobe Acrobat .pdf)  This Guidance details how an FAA Certificated FAR Part 145 repair station primarily located in the USA and subject to the terms of the Bilateral Aviation Safety Agreement (BASA) and Maintenance Implementation Procedures (MIP) concluded between the USA and Europe, may qualify to be approved in accordance with European Commission Regulation (EC) No 2042/2003 Annex II, EASA Part-145.

AC 170-72 (Adobe Acrobat .pdf)  This FAA Advisory Circular (AC) presents guidelines for developing, implementing, reinforcing, and assessing Maintenance Resource Management (MRM - Human Factors) training programs for improving communication, effectiveness, and safety in maintenance operations.

CAA Human Factors & Aircraft Maintenance Handbook (Chapter 1) (Adobe Acrobat .pdf)  This document offers a 6 point plan for introducing a Maintenance Error Management Program into an organization. For managers and quality personnel there is an excellent section in this chapter for the development of Maintenance Error Management Systems (MEMS). The decision tree for determining the culpability of unsafe acts (p. 9) is excellent. Training for Error Management, Human Factors and Maintenance Resource Management (MRM) ( p. 15) describes the several forms training can take.

 

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2544 N. Fox Run Court
Wichita KS  67226  Phone: 301-412-5966
Email: gary@crucial-knowledge.info
 

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